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Our servers are located at Dallas’s IDC in Boston, USA. Dallas Network Services Corporation, (www.Dallas.com) is the leading provider of fast, reliable and centrally managed Internet connectivity services targeted at businesses seeking to maximize the performance of mission-critical Internet-based applications. Major e-commerce companies and networks served by Dallas include Datek Online, Infospace, ITXC, Earthlink, The NASDAQ, and many others |
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Our servers are monitored 24x7 for any unusual activity and immediate steps are taken to overcome any outside threat on our servers. We also have port monitoring and intrusion detection software installed on our servers which play a proactive role in throttling unauthorized access. Besides the above, all software installed on our servers is a legal copy which is patched and updated as soon as any update is available. We also take weekly backups of all relevant data on our servers and copy them on our tape drives and swap the data between our servers for additional redundancy. |
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Our servers are connected on a 155 mbps (OC-3) connectivity to the Internet with additional redundancy provided by our ISP. We are currently using a fraction of the available bandwidth which ensures very high availability of our servers and quick response. We have been able to maintain an uptime of over 99.6% for the past two years of our operations. |
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We provide UNLIMITED web hosting support to our customers. All support requests are attended within a couple of hours and definitely within the same day. We also have proficient programmers and developers who can help you in your web development requirements as well. |
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We are currently registering all International TLD's (.com/net/org/biz/info, etc.). We also register India specific extensions (.com.bd, .in, etc.) and some other country specific extensions. |
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Yes, you can use any ISP of your choice. |
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Yes, you can use flash animation with any of our hosting packages. |
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Our servers are custom built to our own specification. They run Linux operating systems with Apache web server. This makes them very reliable and fast. |
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You need to use an FTP (File Transfer Protocol) package such as Cute FTP or WS_FTP. Internet Exploror can also be used to upload files to your space. Please click here for more information. |
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There could be one of two reasons. You may have uploaded your site to the wrong directory. Your web site should be uploaded to either the html or mainwebsite_html directory. Alternatively, you may not have overwritten (replaced) the index.html file already in the html directory. If your home page is called index.htm, make sure you delete the index.html file currently there. |
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You've removed the index.html file. If you have a file there called index.html, make sure that it's in lower case. Linux based servers use case sensitive characters. Some web servers will list all the contents of folders that don't have an index.html file. This is incredibly bad for security and we don't allow this on any of our servers. Hence the error message. |
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Certainly, no problem. We only contact the administrator of an account and not the registrant of the domain name. |
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Certainly. You can do this at any time. Please contact us as we calculate the time left on your present package and trade that in against the time difference on the new package. We will confirm the price with you, send you information on how to pay for this and upgrade the account. |
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We are one of the top hosting companies in the UK for reliability. It would be unusual for us not to have a 100% figure for any given month. Obviously we occasionally need to take the server down for planned maintenance. When this happens, we inform our clients that the service will be down and try to give an indication as to how long for. |
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We take security very seriously and apply patches and new versions of software when available. |
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We're likely to be faster than your free hosting provider due to server location and less over-crowding of hosting accounts. |
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In most cases, yes. You will need to move the domain name over to us. Please see our page on moving a domain name or contact us with more details. |
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If you have a hosting package with us that includes site statistics, then yes. This will give you an indication as to the number of visitors on all your web pages rather than one with a hit counter on it. |
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robots.txt is a file that the web spiders (robots) use to check if they are allowed to check through all links of your web site. If they cannot find the file, they assume they are allowed. favicon.ico is an icon file that old versions of IE check for when someone tries to bookmark your site. We now believe that only Netscape browsers use this correctly. |
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No. Hits or requests are not the same as visitors. The number of hits includes all images and buttons on your page as well as the page itself. If you had 10 buttons and 5 images, that's 16 hits including the page itself. To get a better idea, you need to look at distinct hosts served. |
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Not exactly, although it's usually a good indicator. There may be more than one person at a single host going through a proxy server. Our server will only log the IP address of the proxy and see this as only one person. Equally, one person may have revisited your site using a different IP address. |
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Unfortunately not. Our servers aren't aware of your IP address when you check your site. |
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It's likely to be a scam to make you buy this package. Do not trust the word of anyone who tells you your site is down and are selling anything. It's incredibly rare that our hosting is down. |
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Dreamweaver creates this directory automatically on the server and should remove it after use. It's most likely used in synchronising the online files with your local files. |
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We support MS-FrontPage with most of our web hosting packages but we don't support ASP. |
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To see the full error details, please add the following line directly under the first line of your perl script...
use CGI::Carp qw(fatalsToBrowser); |
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Please check your FTP settings and make sure that you're uploading these in 'binary' mode rather than 'ascii'. |
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Add the following to your .htaccess file...
RewriteEngine On
RewriteCond %{DOCUMENT_ROOT}%{REQUEST_URI} !-f
RewriteRule ^.+\.php$ /bogusfile |
